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Terms of sale

  1.  Introduction, references and contact details of the Seller. The sale of goods governed by these Conditions of Sale is carried out through the website: www.pentoleprofessionali.it managed by the company Trade Up S.n.c. with registered office at Via Giorgio e Guido Paglia n. 27, 24122 Bergamo and operational headquarters and warehouses at Via Meer n. 60, 24022 Alzano Lombardo (BG), VAT number 03883540167, email address: info@pentoleprofessionali.it, telephone: 035.832112. Each sale is governed by the following general conditions of sale, which the Customer explicitly accepts, as well as by the specific sections on the site: withdrawal, promotions, shipping, payments, which are hereby deemed to be fully incorporated. These general conditions of sale do not govern the sale of customized outdoor kitchens, the sale of which is governed by a specific contract that will be proposed at the time of ordering. In all other cases where a specific contract is not proposed, these General Conditions of Sale shall apply.
  2. Purpose of the Agreement. These General Conditions of Sale govern the offer and sale by Trade Up S.n.c. of goods, hereinafter also referred to as "products," available and described on the website www.pentoleprofessionali.it in compliance with Italian e-commerce legislation (Legislative Decree 70/2003 and subsequent amendments). The products are represented and made visible on the website with images and technical descriptions corresponding to the product characteristics. The images are for illustrative and illustrative purposes only. In the event of discrepancies between the image and the technical description of the product, the latter shall prevail. The technical data sheets, descriptions, specifications, and information relating to the products on the website are provided directly by the respective manufacturers and/or distributors. Trade Up S.n.c. Trade Up S.n.c. undertakes to publish them with the utmost care, but does not guarantee the absolute completeness, accuracy, or timeliness of information received from third parties and cannot be held liable for any errors, inaccuracies, omissions, or discrepancies contained in the aforementioned technical data sheets, except in cases of willful misconduct or gross negligence.
  3. Order Proposal. Order proposals placed on PentoleProfessionali and subsequently accepted, even tacitly, by Trade Up S.n.c. entail the completion of the agreement. For each accepted order, the Seller issues an order confirmation for the shipped material, which is sent to the Customer. For the issuance of the invoice, if requested by the Customer, the information provided by the Customer at the time of the order proposal will be used. No changes to the invoice will be possible after it has been issued. Delivery times are purely indicative; Trade Up S.n.c. cannot be held liable for any delays in order processing.
  4. Phases for the conclusion of the agreement. The sales agreement between PentoleProfessionali and the Customer is deemed finalized upon acceptance, even partial, of the order proposal by Trade Up S.n.c. Acceptance is deemed tacit, unless otherwise communicated by any means, by Pentole Professionali to the Customer. By submitting the order proposal, the Customer declares that they have read all the information provided during the purchase process and that they fully accept these "General Conditions of Sale." If the Customer is a Consumer, once the online purchase procedure has been completed, they are required to print or save these "General Conditions of Sale," in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 regarding distance selling. The Customer's right to compensation or damages, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order proposal, is expressly excluded. In the event of partial acceptance of the order due to the unavailability of one or more items, the Customer may cancel the entire order by notifying Trade Up S.n.c. in writing within 5 days of the notification or before the order is processed.
  5. Phases for the conclusion of the agreement. The sales agreement between PentoleProfessionali and the Customer is deemed finalized upon acceptance, even partial, of the order proposal by Trade Up S.n.c. Acceptance is deemed tacit, unless otherwise communicated by any means, by Pentole Professionali to the Customer. By submitting the order proposal, the Customer declares that they have read all the information provided during the purchase process and that they fully accept these "General Conditions of Sale." If the Customer is a Consumer, once the online purchase procedure has been completed, they are required to print or save these "General Conditions of Sale," in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 regarding distance selling. The Customer's right to compensation or damages, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order proposal, is expressly excluded. In the event of partial acceptance of the order due to the unavailability of one or more items, the Customer may cancel the entire order by notifying Trade Up S.n.c. in writing within 5 days of the notification or before the order is processed.
  6. Prices and Payment Methods. The prices of the products displayed on the website are indicated next to the product description. Payment can be made according to the methods indicated in the "Payments" section .
  7. Delivery Methods: Delivery costs are fully borne by the Customer if indicated when placing the order. For more information on costs or discounts, please refer to the relevant section and any promotions. Trade Up S.n.c. cannot be held responsible for the delivery times of orders, as delivery times are purely indicative and in no way binding. Unless otherwise specified by our Customer Service, delivery is considered to be made at street level. Upon delivery of the goods by the courier, the customer is required to check that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials (e.g., adhesive tape on the package/envelope, strapping, or metal clips). Any damage or discrepancies in the number of packages or information must be immediately reported to the courier. After signing the courier's document, the customer may not raise any objections regarding the external characteristics of the goods delivered. Any problems regarding the physical integrity, correspondence, or completeness of the products received must be reported within 2 business days of delivery by sending an email to SERVIZIOCLIENTI@pentoleprofessionali.it. In the event of repeated failure to deliver to the address indicated by the customer when ordering, the goods will be returned to the Trade Up S.n.c. warehouse, where the customer must collect them within the following 5 business days. Failure to collect the order within this period will result in cancellation of the order. The Customer will be refunded the purchase price, less return shipping costs and any fees/commissions Trade Up S.n.c. will incur for the refund made via bank transfer to the Customer. For anything not covered here regarding shipping, timing, transportation, costs, and any promotions or discounts, please refer to other sections of the website.
  8. Warranty and Service Procedures. Products sold by PentoleProfessionali are covered by the warranty provided for by applicable law. The warranty applies exclusively to defects in conformity and/or product faults not attributable to the Customer and does not cover, for example, faults, malfunctions, deterioration, or damage resulting from improper or non-compliant use of the goods, negligence, carelessness, impacts, falls, tampering, unauthorized interventions, incorrect installation, lack of or incorrect routine maintenance, normal wear and tear, or use of the product in violation of the manufacturer's instructions. In the event of a defect covered by the warranty, the Customer will be entitled to the remedies provided by law and, where applicable, may request repair or replacement of the product. If such remedies prove impossible, excessively costly, or are not performed within a reasonable timeframe, the Customer may request, in the cases provided for by applicable law, an appropriate price reduction or termination of the contract. It is understood that the warranty does not prejudice or limit the mandatory rights recognized by law. The warranty period, as provided for by applicable law, is two years from the date of delivery of the goods for Customers falling within the Consumer category as identified and governed by Article 3 of the Consumer Code, and one year from delivery of the goods for all other Customers who do not act under the aforementioned qualification. Requests for warranty intervention must be submitted by email to info@pentoleprofessionali.it. For household appliances, PentoleProfessionali will provide the Customer with the contact details of the manufacturer's or supplier's service center. For other types of products, PentoleProfessionali will evaluate the fastest and most efficient solution in the Customer's best interest. PentoleProfessionali may contact the manufacturer's or supplier's service center directly to request the replacement part, or it may provide the Customer with the contact details of the relevant service center.
  9. Right of Withdrawal. The right of withdrawal is granted exclusively to Consumer Customers, as provided and regulated in the specific "Withdrawal" section.

  10. Applicable law and jurisdiction. These General Conditions of Sale are governed by and interpreted exclusively in accordance with Italian law. Any dispute concerning the validity, interpretation, execution, or termination of these conditions shall be subject to the exclusive jurisdiction of the Court of Bergamo, except in cases where mandatory provisions of law require otherwise.